Sterling Thompson Company, LLC
Business Insurance Service Specialist
Full Time • Hybrid - US
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
Business Insurance Service Specialist
Our firm is rapidly growing and we are seeking a self-motivated person who wants to join a dynamic, growing company. We are currently seeking to fulfill a full-time position in Lexington, KY. Our Business Insurance Service Specialist will be responsible for supporting numerous areas of the Business Insurance Department and providing exceptional customer service to our current clients and new prospects when they call in for assistance. This role will work with a dynamic range of industries such as construction, manufacturing, and emergency services.
Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to clients in the beginning for this position.
Responsibilities
- Assist account managers with servicing claims, billing inquiries, late payments, cancellations, non-renewals, refinancing, etc.
- Process requests for auto ID cards, evidence of insurance, certificates of liability, etc.
- Send updated auto ID cards to renewing clients.
- Process endorsements/change requests upon renewal and throughout policy year.
- Create applications/cancellation requests for new or existing policies.
- Assemble/mail renewal materials and policies to clients.
- Help develop and prepare marketing and renewal proposals for clients and prospects, including summaries of insurance.
- Assist account manager in renewal evaluations, including highlighting coverage and pricing differences year over year.
- Learn the quoting systems of the various insurance companies utilized to assist Account Managers in quoting, renewal assembly, billing, etc.
- Process incoming electronic mail/emails – attaching appurtenant information to client in EPIC.
- Promptly answer and return phone calls.
- Process “agency billed” items for clients.
- Seek ways to improve overall efficiencies and processes within the department.
Requirements
- College education or equivalent experience.
- Ability to multi‐task and handle heavy workload with minimal supervision; able to self-check for accuracy; and independently research and analyze.
- Demonstrated experience meeting deadlines and working with shifting priorities.
- Ability to communicate orally and in writing with others (clients, colleagues, carrier partners) to explain complex issues, interpret complex information, and respond appropriately.
- Working knowledge of Excel to create, navigate and manipulate reports, Word, PowerPoint and E‐mail applications.
- Ability to step beyond the basics of the technologies we use in order to find better ways to utilize them and train others to learn those practices.
- An understanding of insurance products and a current license from the State of Kentucky preferred but not required.
Benefits: 401(k), 401(k) match, flexible hours, health insurance, paid time off, paid parental leave, bonuses, paid holidays, professional development, wellness program, company paid life insurance, company paid long-term disability insurance, paid parental leave, employee assistance program
Sterling Thompson Company provides equal employment opportunities (EEO) to all employees and applicants for employment.
Click here to apply: https://sterlingthompson.com/careers/
Click here to apply: https://sterlingthompson.com/careers/
Flexible work from home options available.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability and strong compensation you’ve come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals!
Trusted Choice® Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)